Where are you located?
Our offices are located in Laval, Quebec.

Do you ship anywhere in Canada?
Yes, we ship to all Canadian provinces and territories

Is it possible to ship to the United States?
We do not ship to the USA. For all special delivery requests, please contact us.

What is your return policy?
Generally, the return policy is 30 days. For more details, please consult the page on the terms and conditions of sale.

How long can it take before you send my package?
Shipments are usually made the next business day.

I haven't received my package, who should I speak to?
Please contact us at livraison@gopiscine.ca, one of our experts will contact you shortly.

Is it possible to pick up my order at your warehouse?
If you are a customer in the greater Montreal area and would like to pick up your order, please contact us at livraison@gopiscine.ca

What are the payment methods?
We accept all credit cards (Visa, Mastercard and American Express)

An item in my delivery is missing or damaged, what should I do?
Please contact us at support@gopiscine.ca, one of our experts will contact you shortly.